Sprint Store in Centreville, VA Open now

Reviews about Sprint Store

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  August 02, 2020, by Sarah Mohammed Saeed
  Great service. I had the best customer service ever at this store with Zoran. I have to say that this person was very professional, helpful, and super detailed. I transferred to sprint from another carrier and I went to the store multiple times. Zoran explained all of the options in details. We had some issues with the old carrier regarding the transfer and Zoran spent about 5 hours straight working on it. He even stayed after hours to make sure everything was done perfectly. Also all the staff at this store were very nice and helpful. I wish there was more than 5 stars to give.
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  August 01, 2020, by Maria Medina
  I waited for an hour to be attended, and after that time another client arrives and they pass it before me ... very bad service and bad attention to the customer.
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  June 28, 2020, by James Chrisman
  Everyone at this store is very nice, but they are terribly misinformed. When signing up for a new plan, I was told my phone would be on a payment plan and I would own the phone after the 24-month period. However, despite the word "lease" never coming up once, I found out later that I had to return the device after 24 months or else pay a fee to keep it. I wanted to leave Sprint and signed up for Verizon, porting my number. Before doing so, I went to this store and asked the procedure, at which point the store told me that I could just bring the phone in and pay it off. So I did this, came in to pay the phone off, and then was told that they can't accept the phone but that a corporate store could. So I went to the second store, only to find out that no, the first store was wrong, and that they would have to have me mail the phone to their warehouse. Closing my account has been a nightmare because this store clearly doesn't know Sprint's own procedure. This store alone has turned me off of Sprint. Additionally, customer service promised to call me back twice and never did, and Sprint's service has spotty service in NOVA (which I admit isn't this store's fault)